Support
Last updated 14 July 2026 · DOWNTOWN SIXTYSIX LTD
Everything you need to reach us and resolve an order. We reply within one business day.
Contact the counter desk
Email support@downsixt.shop or call +44 7287380071. You can also use our contact form. For volume or personalised orders, use the custom & wholesale form.
Common questions
Where is my order?
Tracking is emailed when your order ships. See estimated delivery windows in our Shipping & Delivery Policy.
Something arrived broken
Email us within 48 hours of delivery with photos of the item and packaging and we will replace it or refund it. Full details in our Returns & Refund Policy.
Can I return an unused piece?
Yes — within 30 days, unused and in its original packaging. See the Returns & Refund Policy.
Are your pieces identical to the photos?
Our ceramics are handmade, so glaze, speckle and size vary between pieces. That variation is the character of the range, not a fault.
Do you sell coffee, tea or drinks?
No. We sell ceramic and bamboo homeware only — never consumables. See our Acceptable Use Policy.
How do I manage Counter Club?
Membership is billed in USD and can be cancelled any time via the counter desk; the current term stays active until it ends. Details on the Counter Club page.
Company details
DOWNTOWN SIXTYSIX LTD, 82 Shaftesbury Avenue, CT19 4LT, United Kingdom. Governing law: England and Wales.